Terms and conditions

The straightforward version.

Last updated: 14 October 2026

About these terms

These terms apply to Say It Better self-study courses and private online English lessons bought directly from English with Jaison, the trading name used by Jaison Snape, a sole trader. Contact: hello@englishwithjaison.com. Correspondence: Redvers Road, Brighton, United Kingdom. Lessons are provided online; this is not a visitor address.

What you are buying

Lessons are personalised English coaching sessions delivered online. A single lesson costs £20; a four-lesson pack costs £76 and an eight-lesson pack costs £144. Prices include any applicable taxes. The lesson description, time, price and payment method will be shown before you confirm a booking.

Say It Better self-study course

Say It Better costs £9.99 for all ten interactive lessons and Jaison’s recorded coaching, with one payment and no subscription. It is designed for intermediate adult learners. Live teaching, individual marking and a guaranteed English-level result are not included.

After paying through PayPal, use the return link to reach your course hub. Bookmark it and keep your receipt. If access does not open, email Jaison with your transaction ID for help. Never send card details or passwords. Access is currently provided by an unlisted course link rather than a personal account; please use it for your own learning.

You need an internet connection and a compatible device with sound and a microphone. Try the free lesson before buying. Practice recordings remain in your browser while the page is open; download any you want to keep. A completion certificate records your declaration that you completed the course; it is not a regulated qualification, independently marked assessment or visa-test result.

If the course does not work as described, contact Jaison so the problem can be investigated and put right. Course purchases remain subject to your statutory consumer rights; nothing in these terms removes them.

Booking and payment for private lessons

Your booking is confirmed when payment through PayPal has been accepted and you receive confirmation. You are responsible for providing a working email address, suitable device and reliable internet connection. Lessons may not be recorded without everyone’s prior agreement.

Cancellations and rescheduling

The booking policy forms part of these terms. Lessons can normally be moved without charge until one hour before they start using the reschedule link. Changes made with less than one hour’s notice and missed lessons are normally charged, with reasonable discretion for genuine emergencies.

Your statutory rights

Nothing in these terms removes rights you have under UK consumer law. Where you ask for a lesson to take place during a statutory cancellation period, you expressly request that the service begins during that period. If you later exercise a legal right to cancel after teaching has begun, you may have to pay for the service already supplied where the law allows.

Refunds

If Jaison cannot provide a paid lesson and no suitable replacement is agreed, that lesson will be refunded or returned to your pack. Other refund requests will be considered in line with these terms and your statutory rights. Any refund will normally be made to the original payment method.

Lesson packs

When you buy a pack, you choose and book the first lesson during checkout. After payment, Jaison will send you a private Cal.com link for the remaining lessons. Four-lesson packs should be used within six weeks and eight-lesson packs within twelve weeks. Packs are for the person who purchased them and cannot normally be transferred. Contact Jaison before expiry if serious circumstances affect your ability to use the lessons.

Respectful lessons

Lessons should remain safe and respectful. A lesson may be ended for abusive, discriminatory, threatening or inappropriate behaviour. No refund is due where a lesson is reasonably ended for serious misconduct.

Results and responsibility

Jaison will provide lessons with reasonable care and skill, but language progress depends on attendance, practice and individual circumstances. No particular exam, employment or fluency result is guaranteed.

Problems and governing law

Please email first so there is a fair opportunity to resolve any concern. These terms are governed by the laws of England and Wales, while any mandatory consumer rights in your home country continue to apply.

These terms are reviewed whenever the booking, payment or correspondence details change.